Privacy Policy

This website is operated by FORM3D. Throughout the site, the terms "we", "us" and "our" refer to FORM3D. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use or access any of the Services.

We collect various types of personal information depending on your interaction with our Services. This may include:

• Contact Details: Your name, billing address, shipping address, phone number, and email address.
• Account Information: Your username, password, and security questions.
• Order Information: Details about the items you view, add to your cart, or purchase, including your transaction history.
• Payment Information: Your credit card or debit card details and other payment details necessary to process payments. This information is primarily handled by our secure payment processors.
• Digital Intellectual Property: The 3D models, CAD files, technical documents, drawings, and other proprietary digital files you upload to our Services for quoting and manufacturing purposes.
• Device and Usage Information: Information about your device, browser, network connection, IP address, and your interaction with our Services, collected through technologies like cookies.
• Communications: Records of your communications with us, such as customer support inquiries via email or phone.

• Directly from You: When you create an account, upload a file, place an order, or contact us.
• Automatically through Cookies: When you navigate our website, we collect certain Device and Usage Information automatically. Cookies help us remember your preferences and improve your experience.
• From Third-Party Services (OAuth): If you choose to register or log in to our Services using a third-party service (e.g., Google, GitHub), we may collect information from that service, such as your name and email address, as permitted by that service's policies and your privacy settings.
• From Our Partners: We may receive information from vendors and service providers who help us operate our Services.

We are committed to being transparent about how we handle the digital files and documents you upload, which are your exclusive intellectual property.

• Providing Products and Services: To process your payments, fulfill your manufacturing orders, manage your account, arrange for shipping, handle returns, and provide you with a seamless experience. This includes using your Digital Intellectual Property for the explicit purpose of generating quotes and manufacturing your custom parts.
• Marketing and Advertising: To send you promotional communications about our services. As outlined in our Confidentiality section, this may also include showcasing images of non-confidential projects in our public portfolio and other marketing materials. You can opt-out of direct marketing communications (e.g., emails) at any time.
• Security and Fraud Prevention: To detect and prevent fraudulent, illegal, or malicious activity and to keep our Services secure.
• Communicating with You: To provide customer support and respond to your inquiries.
• Legal Compliance: To comply with applicable laws, legal processes, or requests from government agencies.

We may share your personal information with third parties in the following circumstances:

• With trusted vendors, service providers, and manufacturing partners who perform services on our behalf and are bound by confidentiality obligations. This includes:
  • Vercel: Our website hosting and infrastructure provider.
  • Shopify: Our e-commerce and payment processing platform provider.
  • Other providers for services like data analytics, cloud storage, and customer support.
• In connection with a business transaction, such as a merger or acquisition.
• To comply with legal obligations, enforce our terms of service, and protect the rights and safety of our company, our users, or others.

We implement robust security measures to protect your personal information and Digital Intellectual Property from loss, theft, misuse, and unauthorized access. While no system is impenetrable, we are committed to securing our platform. We retain your information only as long as necessary to provide our Services, comply with legal obligations, or as defined in any active NDA.

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal information. You may opt out of promotional emails by using the "unsubscribe" link. To exercise any of these rights, please contact us.

If you have a complaint about how we handle your personal information, please contact us first. We will do our best to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. In Canada, this is the Office of the Privacy Commissioner of Canada (OPC).

Your personal information may be transferred, stored, and processed in countries other than where you reside, including Canada and the United States, where our service providers may have facilities. Your information is transferred in accordance with applicable privacy laws.

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us: